Shipping policy

**Wooltrendy Store - Return Policy**

At Wooltrendy morrocan Fashion Store, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Below is our return policy:

### Return Period

- You have 30 days from the date of purchase to return items.

### Eligibility for Returns

- Items must be unused, in their original condition, and with all original tags and packaging intact.
- Sale items and gift cards are not eligible for return.

### Return Process

1. **Initiate a Return**:
   - Contact our customer service team at [insert contact email or phone number] to initiate a return. Provide your order number and the reason for the return.

2. **Return Authorization**:
   - Our customer service team will provide you with a return authorization number and detailed instructions on how to return your item(s).

3. **Pack and Ship**:
   - Carefully pack the item(s) to prevent damage during shipping. Include the return authorization number inside the package.

4. **Shipping Costs**:
   - The customer is responsible for return shipping costs unless the return is due to a defective item or an error on our part.

### Refunds

- Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
- Approved refunds will be processed to your original method of payment within 7 to 10 business days.

### Exchanges

- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

### Additional Information

- Please keep your proof of postage until your return has been processed.
- Wooltrendy handmade Fashion Store reserves the right to refuse returns that do not meet our return policy criteria.

Thank you for shopping with Wooltrendy handmade Fashion Store. We value your business and aim to provide you with the best shopping experience.

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